SHIPPING & RETURN POLICY
Shipping
Burlap, Lace & Southern Grace Boutique will ship merchandise within the United States only!
All orders will ship free!
Orders are shipped within 2-5 business days, unless the item is a pre-order.
Orders are shipped via USPS priority or first class depending on weight and usually arrive within 2-5 business days
We are NOT responsible for refunding or replacing any packages that are lost or stolen after merchandise has been delivered to USPS.
All orders will have a tracking number once it has been shipped. If tracking states that your order has been delivered, YOU will be responsible for filing a claim with the USPS, if necessary.
Returns
Return items MUST be postmarked within 15 days of receiving your order.
No refunds will be issued, only store credit. In-store credit will be issued via a code sent to your email within 1-2 business days after receiving your return. You will enter this code at checkout of your next purchase.
Merchandise must be in original condition, including original packaging and tags attached.
Return shipping and handling is the customer’s responsibility and shipping charges on the original purchase will not be credited back to you.
You may return to us via the carrier of your choice, but we recommend obtaining tracking on your package. All SALE merchandise and all special orders are Final Sale and cannot be returned. We reserve the right to reject any item returned to us.
Any items that appear to have been worn, altered, have had the tags removed or are received by us after the return period will be returned to the customer at the customer’s expense.
If postage to return the item(s) is not paid within 10 days of receiving the return, the item(s) will be donated to the charity of our choice.
Returns should be addressed to:
Burlap, Lace & Southern Grace Boutique
16003 Janes Rd.
Siloam Springs, AR 72761
Please include your invoice or another form of identification and your order # with the returned items.
Damaged or Defective Items
Please inspect your order immediately! If you believe you have received damaged or defective merchandise, you MUST contact us within 5 days of receiving the item. NO EXCEPTIONS. If we do not receive notification regarding the damaged item within the 5 day time frame, the return will be rejected for any store credit or refund.
If you receive a defective item, please do as follows:
Use your smartphone to take a picture of the defective item or damaged area.
Email the image to burlaplacesoutherngrace@gmail.com.
Please include the tag in the image showing it is still attached.
Please use “damaged” as the subject of the email and include the order # and product name
ONCE AN ORDER HAS BEEN PLACED IT CAN NOT BE CANCELED AND ITEMS CAN NOT BE REMOVED OR ADDED!
If you are ready to start the return process, please click the link below.